1. Data Security
1.1 Secure Data Transmission
All data transmitted between your device and Tenaga EV is encrypted using up to 256-bit Transport Layer Security (TLS) encryption. This ensures that any information, including personal details, uploaded documents, or payment information, is protected in transit against unauthorized access.
1.2 Tokenization
Tenaga EV does not store credit card numbers. Payment information is sent directly from your browser or app to our PCI-DSS–compliant payment processor, and Tenaga EV receives a secure token for transaction authorization. This allows us to process transactions without storing or exposing your card information.
1.3 Secure Data Storage
All stored data, including identity verification documents, is encrypted at rest using AES-256 encryption. Our servers are hosted in secure facilities with:
- 24/7 monitored physical security
- Strict access controls for authorized personnel only
- Intrusion prevention and regular security audits
2. Mobile Security
Passwords are encrypted both during transmission and at rest. All communications between our mobile apps and servers are secured using TLS encryption. Sensitive information such as payment details or identity documents is never stored locally on your device.
3. User Responsibility
While Tenaga EV implements strict security measures, users are responsible for keeping their account credentials confidential and ensuring they only upload accurate and authorized documents.